ICT Officer

Seasonal Job 9 months ago

Employment Information

Industry Information Technology (IT)

Experience 3 years

Job type Seasonal Job

Location فلسطين - القدس, مدينة القدس, Jerusalem Governorate, Palestine

Apply Before 08 Mar, 2024

Applications are only accepted if submitted through NRC website. yes

Applications won't be considered without a Resume and a Cover Letter in English. Yes

Fluency in Arabic and English, both written and verbal yes

Previous experience in performing in complex and volatile contexts. yes

Previously working with INGOs is an asset. yes

The Position:

The ICT officer will be responsible for managing ICT equipment, handling telecommunication related requests, addressing daily ICT inquiries, and supporting the ICT unit in delivering high quality services and systems to meet the office requirements. Moreover, The ICT Officer will support the ICT unit in developing ICT tools, procedures, user manuals, and training materials.

Provide relevant ICT training and onboarding Induction for new staff.
assist in developing the user manuals and other ICT training materials.
Support new hires onboarding by preparing the ICT package, assets and required access.
Responsible for configuring and managing the ICT devices in accordance with the ICT policies and procedures.
assist in managing the maintenance of all equipment and systems in accordance with the ICT policies and procedures.
Provide technical ICT support and respond to staff inquiries in an efficient timely manner.
Manage daily telecommunication related -requests and provide monthly analysis reports.
Ensure network availability and perform regular maintenance checks on all the network devices.
Conduct regular visits to sub offices to ensure that the IT infrastructure and users’ IT-related inquiries are being addressed as required.
Follow up, manage, and ensure that help desk tickets are entered and resolved in a timely matter.
Update contact list and telecommunication packages and/or plans.
Assist with the purchase of ICT-related items and maintain proper records and documentation.
Support the inventory, installation, and the payment documentation of any new device, system or network equipment.

متطلبات الوظيفة

Minimum 3 years of Experience.
Bachelor degree in ICT Management, computer science or related field
Previously working with INGOs is an asset.
Fluency in Arabic and English, both written and verbal
Previous experience in performing in complex and volatile contexts.

What we Offer?

You will be working in an international and diverse organization with a dynamic atmosphere.

You will receive support and opportunities to expand your skills and enhance your expertise.

You will be working in our Office in Jerusalem,

This position is Grade (05) Step (01). Salary & Benefits are based on Jerusalem Duty Station.

Reports to: ICT Coordinator.

Recruiter: Judeh Hussein

Contract Duration: Open-ended.

E-mail: [email protected]

Skills

Critical Thinking Decision Making Project Management Skills Financial Management Skills Sales Skills Public Speaking Networking Skills Coaching/Mentoring Skills Writing Skills Design Skills Training/Teaching Skills Information Technology Skills Decision-Making Skills Computer Skills Interpersonal Skills Time management Skills